Availability - Occasionally, substitutions may be necessary to create your floral arrangement due to the unavailability of certain flowers during certain seasons. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers to the equal value.


Delivery Policy – While we do our best to deliver your order at the requested time, it is not possible to guarantee that these exact times will be achieved. Only one local delivery fee is added to each order for each address therefore only one delivery can be made unless otherwise organised prior to delivery. On some occasions the recipient will not be home, we ask you provide us with a contact phone number (preferably mobile) to ring the recipient if no one is home upon delivery. If a contact number is not provided, the delivery will be left in the safest visible area for the recipient and Pink & Orchid will take no further responsibility for the delivery if the recipients contact number is not provided. We cannot deliver to PO BOX or LOCKED BAG addresses. For remote deliveries with no navigational address, the customer can be called and a pick-up from our florist next time the recipient is in town can be organised.